Frequently Asked Questions
Everything you need to know about bringing DEN style into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, DEN ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, sustainability is at the core of DEN. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure your home is as green as it is beautiful.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger home investments.